Get in touch!

Where children have fun, learning

Terms and Conditions

From January 2022 onwards

Age of admittance

Children are welcome from ages 3 months to 5 years. Children are required to be registered for a minimum of 2 sessions per week (i.e. one full day or 2 mornings / afternoons). All parents / carers must complete a registration form, detailing in full any health, dietary, medical, medicinal, allergic or other special needs, the sessions required and Direct Debit details.

Fee schedule

Fees are payable in accordance with the published tariff. Fees quoted are per child. Reductions in fees as a result of a change in age or a sibling joining the nursery will take effect at the beginning of the month following the event.

Fees are due on the first day of each calendar month in advance, payable by Direct Debit. Payment by other methods (Tax-Free Childcare transfers, childcare vouchers, electronic bank transfer, standing order, cash, cheque, debit card and credit card) are welcome but will incur a monthly processing charge of £5. This will be added to all accounts not set up with a valid Direct Debit Instruction (including Early Years Entitlement-only). Debit and credit card payments should be made by phone by calling Mama Bear’s Finance Office on 0117 958 2030 / 32. In line with changes to legislation, from 13/01/2018 payments made by credit card will no longer incur an additional charge.

Invoices are sent electronically by email. If you would prefer to receive a paper invoice by post we will make a monthly charge of £5 to cover the additional cost of this (this includes Early Years Entitlement-only places).

It is essential that you quote your 8 digit Mama Bear’s account number as a reference for all payments, especially electronic payments and childcare vouchers. If paying by Tax-Free Childcare please advise us in advance of your payment reference number. This will help us identify your payment and credit the correct account. Your account number can be found on your invoice and your Tax-Free payment reference number can be found on-line.

Monthly fees are calculated by multiplying the weekly fee by 52 weeks and dividing by 12 calendar months (unless in receipt of EYE or term time only, in which case fees are calculated on a sessional basis). No charge is made for the working days (i.e. non-bank holidays) when the nursery is closed over Christmas. There is no reduction for other holidays or child absence (see ‘Holidays’ below). To register for a place (excluding EYE-only sessions), a fee of £50 per child is payable with the completed Registration Form. This non-refundable fee secures the place in the nursery or on the waiting list, depending on availability. Where a child does not subsequently take up their place the registration fee is non-refundable.

Mama Bear's Day Nursery Limited reserves the right to recover costs in full and to charge interest (both before and after any judgement) on overdue accounts at the rate of 2% per month until payment is made in full. Any payment returned by the bank or cancelled by yourself will incur an administration charge of £10.

Early Years Entitlement for 3 and 4 year olds and qualifying 2 year olds

It is Mama Bear’s policy to support parents / carers by offering the Early Years Entitlement flexibly, either as stand-alone sessions (Early Years Entitlement-only) or as part of a broader booking pattern (fee-paying nursery place). Please note though that in order to do this sustainably we have to limit how we offer, as well as how many, term time only places each setting provides. Accordingly, some places may be limited with availability being given first to children already in our care, their siblings and then to new clients on a first-come-first-served basis. The dates of the funded weeks vary from year to year.

As part of a fee-paying nursery place:

1. All year round: Under the Universal Entitlement the first 12 hours per week are funded for 47.5 weeks of the year. The funded hours per week are doubled to 24 for those qualifying for the Extended Entitlement. Parents / carers may choose from any of our available sessions, with a maximum of 10 funded hours in any one day.

2. Term time only: Up to 15 hours per week (Universal Entitlement) or 30 hours per week (Extended Entitlement) for 38 weeks of the year. In order to help us balance demand these places are limited in availability and are restricted to 5 and 10 hour sessions only (8.00am-1.00pm, 1.00pm-6.00pm, 8.00am-6.00pm). Early Years Entitlement hours cannot be used for any other sessions on a term time only basis.

Early Years Entitlement-only:

3. All year round: Up to 12 hours per week (Universal Entitlement) or 24 hours per week (Extended Entitlement), 47.5 weeks of the year. Parents / carers may choose from any of our available sessions, with a maximum of 10 funded hours in any one day.

4. Term time only: Up to 15 hours per week (Universal Entitlement) or 30 hours per week (Extended Entitlement) for 38 weeks of the year. In order to help us balance demand these places are limited in availability and are restricted to 5 and 10 hour sessions only (8.00am-1.00pm, 1.00pm-6.00pm, 8.00am-6.00pm). Early Years Entitlement hours cannot be used for any other sessions on a term time only basis.

What we charge for

The Early Years Entitlement funding is intended to deliver free, high quality, flexible childcare. It is not intended to pay for the costs of meals, drinks, snacks, other consumables, extra hours or additional activities.

To cover this a consumables charge of £1.25 per hour is made for funded sessions.

This is reduced to £1.13 if the child qualifies for a sibling discount (ie - 10%) and increased to £1.38 for term-time only places (ie + 10%). This charge is waived for parents / carers in receipt of the Early Years Pupil Premium (EYPP).

As an alternative to the hourly charge, we would therefore encourage parents/carers who are in receipt of benefits or whose children have been in care or adopted from care to apply for the EYPP.

Any hours that fall outside of the funded entitlement are charged in line with our standard tariffs. Under scheme rules, parents / carers registering for Early Years Entitlement-only sessions are not required to pay a registration fee, however a registration fee will be required to access all other sessions. Early Years Entitlement sessions are offered in line with the DfE and Local Authority’s Codes of Practice and are subject to their terms and conditions.

Please note that it is the parent’s responsibility to ensure that their application for Early Years Entitlement funding is made in line with the LEA’s requirements. Late, incomplete or invalid applications may result in nursery fees being charged at our normal rates for these sessions.

Holidays, absences and notice to terminate

The nursery is open for 51 weeks of the year. We are closed between the Christmas - New Year period and on all statutory bank holidays. Our quoted fee schedule has factored in these days to give a flat-rate throughout the year, except for December when no charge is made for the non-bank holidays when we are closed. Fees are payable at the full rate for all periods of child absence, including holidays, bank holidays and sickness. A calendar month’s notice in writing or a month’s fees in lieu of notice is required from the parent / carer to terminate a child’s place in the nursery or reduce the number of hours normally taken by that child. Where a child’s place is terminated by the nursery due to non-payment of fees or other dispute a charge equivalent to one month’s fees will be made by the nursery in lieu of notice.

Disruptions to Service (Force Majeure)

In cases of disruption to service Mama Bear’s will do everything in its power to operate the service where it is safe to do so. However, severe disruptions may require the closure of the nursery or reduction in service. In such cases fees remain payable during any period of closure. Examples of force majeure include but are not limited to extreme weather (including snow and ice), other acts of God or third parties outside of the nursery’s control including disruptions to highways, public transport, utilities and industrial action.

Sickness and illness (for more information please see Policy No. 05-408)

Any child who has, or develops, an infectious illness must be kept at home. This includes conditions such as vomiting, diarrhoea, discharges, conjunctivitis, sore throat and obvious rashes. In order to prevent the spread of illness, any child suffering from vomiting or diarrhoea must be kept at home until clear of symptom for a minimum of 48 hours. Fees are payable at the full rate during the period of sickness absence from the nursery.

Late collection charges

Mama Bear’s supports working families and understands the difficulties of balancing work and family commitments. To this end we do not charge parents for occasional late collection of children for up to 15 minutes after the agreed collection time. However late collection does cause significant disruption and increased staff costs. Therefore repeated late collection or collection beyond 15 minutes after the end of the session will be charged at £10 per 15 minutes or part thereof. Parents who have difficulty collecting by 6.00pm can pre-book a late collection (up to 7.00pm) but please note that a minimum of 48 hours notice is required in order for us to arrange appropriate staff cover.

Data protection

Mama Bear’s Day Nursery Ltd. is registered under the Data Protection Act 1998 (Reg. No. Z8008837) to process personal information pursuant to the provision of child care.

Notice of change

Terms are subject to change in whole or part with one month’s notice by the Company.

(Last updated - 01.12.2021)

See also: Website Terms and Conditions